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Returns

REFUND POLICY

 Returns

We gladly accept returns and exchanges.

Our goal is to ensure our customers are 100% satisfied so please contact us first to see if we can make things right before returning an item.  You can contact us directly at customercare@wallzenmore.com, or through our “Contact Us” link on our home page.

Contact us within: 14 days of delivery 
Ship items back within: 30 days of delivery

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, a receipt or proof of purchase is required and your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@wallzenmore.com. 
We don't accept cancellations but please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: 
Custom or personalized orders 
Digital downloads 
Gift Cards

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@wallzenmore.com and send your item to: Wall Zenmore, LLC, Attention: Customer Care, 30981 Park Ave, WESTLAKE OH 44145, United States.

Shipping 
To return your product, you should mail your product to: Wall Zenmore, LLC, Attention: Customer Care, 30981 Park Ave, WESTLAKE OH 44145, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.